aitiaSoft is committed to protecting your privacy and ensuring you have a positive experience on our platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
1.1 Information You Provide Directly
Account Information: When you create an account or use our services, we collect your name, email address, company name, job title, phone number, and billing information.
Service Data: Information you upload, input, or generate while using aitiaSoft services, including documents, configurations, settings, and any data you process through our platform.
Communication Data: When you contact our support team, we collect the content of your messages, attachments, and communication metadata.
1.2 Information Collected Automatically
Usage Data: We automatically collect information about your interactions with our services, including login timestamps, features used, pages visited, time spent, and actions taken.
Device Information: Browser type, operating system, IP address, device identifiers, and device settings.
Log Data: Server logs containing access times, error messages, and system events related to your use of our services.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to recognize you, maintain session state, and improve user experience.
1.3 Information from Third Parties
Payment Processors: Stripe and other payment providers share transaction and billing information needed to process payments.
Cloud Infrastructure: Google Cloud Platform, Microsoft Azure, and related services may provide usage metrics and security logs.
Analytics Services: Third-party analytics providers share aggregated usage data.
2. How We Use Your Information
Service Delivery: Providing, maintaining, and improving aitiaSoft services; processing transactions; sending transactional emails.
User Support: Responding to inquiries, providing customer support, troubleshooting issues.
Security & Compliance: Detecting fraud, preventing abuse, ensuring compliance with legal obligations, and protecting rights and safety.
Communication: Sending service announcements, updates, security alerts, and marketing communications (with your consent).
Analytics: Analyzing usage patterns, improving features, conducting research, developing new products.
Legal Compliance: Complying with laws, regulations, court orders, and government requests.
3. Data Retention
Account Data: Retained for the duration of your account and 12 months after account termination, unless longer retention is legally required.
Service Data: Retained as long as necessary to provide services. Upon account deletion, data is securely destroyed within 30 days unless legally required to retain.
Log Data: Retained for 90 days for security and troubleshooting purposes.
Backup Data: Retained for 30 days post-deletion to enable recovery in case of accidental data loss.
Marketing Communications: Retained until you unsubscribe or we cease business operations.
4. Data Sharing & Disclosure
4.1 We Do Not Sell Your Data
aitiaSoft does not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Service Providers
We share information with vendors and service providers who assist with business operations, including:
- Cloud Infrastructure: Google Cloud Platform, Microsoft Azure (data processing and storage)
- Payment Processing: Stripe, PayPal (transaction processing)
- Analytics: Google Analytics (usage analytics)
- Support: Help desk and communication tools (customer support)
All service providers are contractually obligated to protect your data and use it only for specified purposes.
4.3 Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our legal rights, privacy, or safety.
4.4 Business Transfers
If aitiaSoft is acquired, merges, or sells assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership and how your data will be used.
5. Data Security
Encryption: Data in transit is encrypted using TLS/SSL. Data at rest is encrypted using AES-256 or equivalent.
Access Controls: Multi-factor authentication (MFA) is required for all administrative access. Role-based access control limits data exposure.
Backup & Recovery: We maintain automated backups with 99.5% uptime SLA. Recovery procedures are tested monthly.
Infrastructure: aitiaSoft uses Google Cloud Platform and Microsoft Azure managed services with SOC 2 Type 2 certification.
Monitoring: 24/7 security monitoring, intrusion detection, and incident response procedures are in place.
Employee Training: All employees receive security awareness training and sign NDAs.
Vendor Management: Third-party vendors undergo security assessments and are contractually required to maintain security standards.
6. Your Privacy Rights
6.1 Access & Portability
You have the right to request access to your personal information and receive a copy in a portable format. Contact us at privacy@aitiasoft.com.
6.2 Correction & Deletion
You may request correction of inaccurate information or deletion of your account and associated data. Deletion requests are processed within 30 days.
6.3 Opt-Out
You can opt-out marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
6.4 Data Processing Agreements
For customers subject to GDPR or CCPA, we provide Data Processing Agreements (DPA) that outline our obligations as a data processor.
7. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country.
When we transfer data internationally, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) and equivalent protections required by GDPR.
8. Cookies & Tracking
Essential Cookies: Necessary for authentication and session management.
Preference Cookies: Remember your settings and preferences.
Analytics Cookies: Collect data usage to improve services.
You can control cookies through your browser settings. Disabling cookies may affect service functionality.
9. Third-Party Links & Services
Our platform may contain links to third-party websites and services. This Privacy Policy applies only to aitiaSoft services. Third-party sites have their own privacy policies, and we are not responsible for their practices.
10. Policy Updates
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services following updates constitutes acceptance of the revised policy.
11. Contact Us
If you have privacy concerns, questions, or requests regarding this policy, please contact: